FAQ
f111 come FAQ — Security, Deposits and Bonus Questions Answered
From account security to BPL betting, KYC verification, depositing via bKash and Nagad, and welcome bonus terms — here you will find detailed answers to the most frequently asked questions about f111 come.
For ages 21+
Bengali support
SSL encryption
bKash · Nagad support
If a question comes to mind while using f111 come, this page is your first stop. It covers five topics — account security, betting on BPL and international matches, the identity verification process, depositing via bKash and Nagad, and bonus rules — with direct answers to more than 20 questions in total. Every answer is written with the real experience of Bangladeshi players in mind. If you run into a specific problem, see the support information at the bottom of the page. New players can create an account by visiting the f111 come Login page.
Table of Contents
What would you like to know about?
Account Protection
Security and Privacy
These questions are important for keeping your account and personal information secure.
A strong password has at least 8–12 characters, combining uppercase and lowercase letters, numbers and special characters (such as @, #, !). Do not use your name, date of birth or mobile number as a password. Avoid using your f111 come password on any other site, and make a habit of changing it regularly.
Never share your OTP, bKash PIN or Nagad PIN with anyone — even if they claim to be a representative of f111 come. The f111 come support team will never ask for your password, OTP or mobile banking PIN. Any such request is always a fraud attempt. If in doubt, contact us directly via live chat.
Change your password immediately and report the matter to f111 come's 24/7 live chat. The support team will review the account's login history and, if necessary, temporarily secure the account. Keep your registered mobile number and email active so you can receive security alerts.
Yes. f111 come uses SSL (Secure Socket Layer) encryption, which keeps all data sent between your browser and the server secure. Your personal information, password and payment details are always stored in encrypted form and cannot be accessed by anyone unauthorised. When visiting the site, check for the padlock icon in your browser's address bar to confirm this.
Leaving an old session active can increase the security risk to your account, especially on shared or public devices. Always make a habit of logging out after using f111 come. If the device is not yours, never enable the "Remember password" or "Remember me" option. This keeps your balance and information secure.
Cricket Betting
BPL and International Matches
From BPL to T20 World Cup — the most frequently asked questions about cricket betting. You can also visit the cricket betting guide page for more details.
Yes, f111 come offers betting on BPL, IPL, T20 World Cup and various ICC international series. Pre-match and live markets are available for Bangladesh Tigers matches as well as other local and global cricket events. Special offers are available before each new season starts.
In limited-overs cricket, match winner (Team A or Team B), toss winner, top run scorer, Man of the Match, innings total over/under and multi-bet markets are very popular. The live market is attractive to experienced bettors because odds change ball by ball.
Working out the total return from decimal odds is straightforward — just multiply the stake by the odds. Example: in a limited-overs match, Team A's odds are 1.65 and Team B's are 2.30. If you bet ৳500 on Team B and Team B wins, you get back ৳1,150 (৳650 profit); if Team A wins, you lose ৳500. Odds above 1 always return more than the stake.
In a multi-bet, the odds of all selections are multiplied together. For example, if three selections have odds of 1.40, 1.60 and 1.70, the combined odds are approximately 3.81. On a ৳100 bet, if all three selections win, you get back ৳381. Bear in mind — if even one selection loses, the entire ৳100 is lost. So a multi-bet carries higher risk but also higher returns.
Yes, f111 come keeps live betting markets open for BPL and other major cricket events. Odds update as the match situation changes, so you can place new bets at any over or moment. However, in live betting you need to decide quickly because markets may temporarily close for a short time.
Account Verification
Identity Verification (KYC)
The KYC process ensures the security of your account and keeps the path to withdrawals clear.
KYC verification is primarily for the security of your account. It confirms that the account is being operated by its genuine owner. It is also necessary to ensure that withdrawals reach the right person and to prevent fraud. Once verified at f111 come, you do not need to submit documents again and again.
f111 come stores all submitted KYC documents using SSL encryption. This information is used only for the verification process and is not sold or transferred to third parties. To learn more about how personal data is used, please see the privacy policy page.
Generally, a National ID card (NID), passport or driving licence is accepted. The document should be clearly readable and not expired. In some cases, a utility bill or bank statement may also be requested for address verification. Contact support for the latest list of accepted documents.
When processing withdrawals, f111 come verifies that the payment is going to the same person who operates the account. For this reason, the name on the KYC document must exactly match the name on the bKash, Nagad, Rocket or bank account. A mismatch in names may cause the withdrawal to be held.
The reason for rejection is usually communicated by email or through an account notification. Blurry images, an expired document or a name mismatch are common reasons. Resolve the issue and resubmit a clear document. If the problem persists, get help from the f111 come 24/7 live chat support team.
Payment Methods
Deposits
Questions about deposit methods, minimum amounts and troubleshooting are covered here.
f111 come currently accepts deposits via bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank or Islami Bank can be used. The minimum deposit amount for each method is ৳500.
Log in to your account, go to the deposit option and select bKash. Send the amount to the designated number via bKash and submit the transaction ID. The minimum deposit is ৳500. The name on your bKash account must match the name on your f111 come account. If done correctly, your balance will update within a short time.
f111 come does not add any extra charges on deposits. However, bKash, Nagad or other mobile banking services may deduct a service charge according to their own rules — that is a matter for the payment provider. Bank transfer transactions may also be subject to the bank's own transaction charges.
Yes, Nagad is a popular deposit method. The process is the same as bKash — select Nagad on the deposit page, send the money to the indicated number and submit the Nagad transaction ID. A minimum of ৳500 applies. Make sure the registered name on your Nagad account matches the name on your f111 come account.
First, wait a little while, as there can sometimes be a small delay due to network issues. If it takes too long, contact f111 come live chat with the bKash or Nagad transaction ID and a screenshot. With the correct proof, the support team will resolve the matter quickly.
Promotions and Offers
Bonus Terms
Details on the welcome bonus, wagering requirements and how to claim bonuses. To learn about the f111 come VIP programme, visit the f111 come VIP page.
A wagering requirement means that before you can withdraw bonus funds, you must use that bonus as bets a specified number of times. The wagering requirement for the f111 come welcome bonus is 25x, meaning you must bet 25 times the bonus amount. Example: if you deposit ৳1,000 you receive ৳1,000 in bonus and the total wagering required is ৳1,000 × 25 = ৳25,000.
Open a new account and make a minimum first deposit of ৳500 to automatically receive a 100% bonus, up to ৳8,000. This means that if you deposit ৳16,200 or more, the bonus is ৳8,000, your balance becomes ৳24,200 and the wagering required is ৳8,000 × 25 = ৳2,00,000. Each new player can claim this bonus only once.
Yes, all bonuses have a set expiry period. If the wagering requirement is not met within that period, the bonus may be cancelled. Full details of the expiry are provided at the time of claiming the bonus. So once you receive a bonus, start using it in good time and read the terms carefully.
Slot games, live casino, card games and sports bets generally count towards wagering. However, not all games may count equally — some games contribute less. The contribution of each game is stated in the bonus terms. You can ask f111 come support for the latest list.
No. The welcome bonus is available to each player only once — on the first deposit. If the same person tries to claim the bonus by opening multiple accounts, those accounts may be cancelled. After the welcome bonus, f111 come continues to run regular offers such as weekly deposit festivals, special slot rewards and cricket festival bonuses.
Still have questions?
f111 come support is always here for you
If the answers on this page have not resolved your question, contact our support team directly. f111 come offers support in both Bengali and English, 24 hours a day, 7 days a week.
Live Chat
Click the chat icon at the bottom right of any page on the site to speak directly in Bengali.
Email Support
For detailed issues, write to us by email: [email protected] — you will receive a reply in either Bengali or English.