f111 come Privacy Policy

f111 come is an online gaming and betting platform operating for users in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this privacy policy is to inform you what kind of information we collect when you visit the f111 come website or open an account, and how that information is used.

This policy applies only to f111 come's own platform. Even where links to third-party websites or services exist, their privacy policies are separate and f111 come is not responsible for them.

This policy may be updated at any time. If changes are made, we will note the updated date on the website. It is your responsibility to review this policy regularly.

2.1 Registration and Account Information

When you open an account at f111 come, we collect the following information:

• Full name and date of birth (for age verification — only those aged 21 and above may register)
• Email address and mobile number
• Username and password (passwords are stored in encrypted form)
• National ID or passport number (when identity verification is required)
• Address and country of residence

2.2 Financial Information

Information required during deposit and withdrawal processes is collected. Transactions on f111 come can currently be made via bKash, Nagad, Rocket, Upay and bank transfer. We store information needed to verify payment methods, but full account numbers or PINs are never stored.

All financial information is protected by SSL encryption and is not shared with third parties.

2.3 Automatically Collected Information

When you browse the f111 come website, certain technical information is collected automatically:

• IP address and browser type
• Device type and operating system
• Pages visited and session duration
• Cookie and session data
• Referral source (where you came from before reaching the site)

This information is primarily used to improve site performance and ensure security.

f111 come uses collected information for the purposes listed below:

3.1 Account Management and Identity Verification

Verifying the identity of each account is essential to maintaining a safe and secure environment. This prevents fraudulent activity and protects the overall security of the platform.

3.2 Service Improvement

By analysing user behaviour and preferences, f111 come continuously improves its game collection, payment system and customer service. No personal identity is revealed in this analysis — it is reviewed as aggregate statistics.

3.3 Communication and Support

We use your email and mobile number to send important account notifications, transaction confirmations and security alerts. f111 come's 24/7 live chat and email support are available in both Bengali and English.

3.4 Promotions and Marketing

With your consent, we may send information about bonus offers, promotions and special opportunities. You will always have the option to opt out of such communications at any time.

3.5 Meeting Legal Obligations

It is our responsibility to retain certain information in order to comply with applicable laws and regulations. Audit records necessary for anti-money laundering and fraud prevention are maintained.

4.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. f111 come uses the following types of cookies:

• Essential Cookies: Required for the core functionality of the site — login sessions, security tokens, etc.
• Functional Cookies: To remember your preferences — language, theme and other settings
• Analytics Cookies: Collect information to monitor and improve site usage
• Marketing Cookies: To display relevant ads based on your interests (subject to consent)

4.2 Managing Cookies

You can delete or block cookies at any time from your browser settings. However, disabling essential cookies may cause some features of the site to not work correctly.

5.1 Who We May Share Information With

f111 come shares information in the following circumstances:

• Service Providers: With approved third parties for payment processing, technical support and security services, who are bound by strict confidentiality agreements
• Game Providers: Studios such as Pragmatic Play, PG Soft, Evolution and JILI receive only the minimum information necessary for game operation
• Legal Requirements: Information may be provided in response to a court order or a valid request from a legal authority

5.2 What Is Never Done

f111 come never sells or transfers your personal information to third parties for commercial purposes. Your financial information is used only for transaction processing and is not shared for marketing purposes.

6.1 Technical Security

f111 come applies the following technical measures to protect your information:

• SSL/TLS encryption — ensures a layer of protection for all data transmissions
• Password hashing — no password is stored in plain form
• Two-factor verification (OTP) — additional protection during login and important transactions
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing

6.2 Administrative Security

Only authorised staff access user information when there is a legitimate need to do so. All staff have signed confidentiality agreements and are trained in data protection.

6.3 Steps in Case of a Data Breach

If a data security breach occurs for any reason, we will notify affected users as soon as possible and take the necessary corrective action.

f111 come retains information according to the following guidelines:

• Active Account Data: Retained for as long as the account remains active
• Transaction Records: Retained for a specific period as required by legal obligations
• Closed Account Data: Deleted after the retention period required by applicable law has passed
• Marketing Data: Deleted immediately upon withdrawal of consent

When the data retention period ends, we arrange for the information to be securely deleted so that recovery is not possible.

As a user of f111 come, you have the following rights:

8.1 Right to Access Information

You may request to view the information held in your account at any time. We will provide you with a copy within a reasonable time.

8.2 Right to Correct Information

If any of your information is incorrect, you may have it corrected. Most information can be updated directly in your account settings. For special cases, please contact our support team.

8.3 Request to Delete Information

You may request deletion of information that is not subject to legal obligations. After an account is closed, all information will be permanently deleted once the applicable legal retention period has passed.

8.4 Right to Stop Marketing Communications

Every marketing email includes an option to unsubscribe. You can also change your notification preferences from your account settings at any time.

8.5 Responsible Gaming Tools

f111 come provides various tools to help you manage your gaming. Our responsible gaming guide explains deposit limits, self-exclusion and break options in detail.

f111 come strictly prohibits registration by anyone under 21 years of age. Age is verified when an account is opened and additional documents may be requested in any case of suspicion.

If we find that information from a minor has been collected in error, that information will be deleted immediately and the account will be closed. We ask parents to monitor their children's online activity.

f111 come's servers may be located in more than one country. If your information needs to be transferred outside Bangladesh, measures are taken to ensure the data protection standards of that country are met. We ensure that such transfers take place through secure encryption and that third parties comply with the required security standards.

f111 come reserves the right to revise this privacy policy as needed. For significant changes, we will publish a notice on the website and inform registered users by email.

Continued use of the site after a change will be taken to mean that you have agreed to the new policy. You are therefore advised to check this page regularly.

If you have questions about any part of this policy, you will find many answers in our FAQ section, or you can contact our support team directly.

If you have any questions, concerns or complaints about this privacy policy, please contact us:

• Live Chat: Live chat section on the website — active 24/7, in Bengali and English
• Email: [email protected]

We review all complaints as quickly as possible and work to provide an appropriate resolution.

This privacy policy has been prepared in accordance with the standards and values described on the f111 come about us page. Read our About Us page to learn more.